- Category: Uncategorised
Jayex Technology Limited is registered under Data Protection No. Z1221461
We recognise that your privacy is important and will only process your personal information lawfully in accordance with the Data Protection Act 1998 (‘DPA’).
This guide has been published to ensure that customers are fully aware of how and why we collect information, to whom such information is disclosed and what their rights are.
What information do we collect and how do we obtain it?
We receive information when customers complete any of the forms on our website, write to us, request others to pass information onto us or have a telephone discussion with any of our staff.
How do we use information?
1. To produce an estimate for requested items and provide our services.
2. We may monitor or record telephone conversations with customers to ensure consistent service levels, to prevent or detect fraud and for training purposes. Customers will be advised at the start of any telephone conversation if this may happen.
3. Monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
4. We may occasionally notify customers about enhancements to our services such as; new services, software enhancements and special offers.
5. The information we hold may be used as part of ongoing marketing programmes. We do not pass customer details onto any 3rd party by way of list selling or publishing.
6. To provide requested support services from time to time, using a secure Citrix link.
How do we support software remotely?
Security of all data is a fundamental concern for organisations such as Jayex. Accordingly we use “Citrix Online” using the latest security technology to ensure that the data exchanged between our support representatives and customers is completely secure, verified and protected with industry-standard authentication technology. Sessions are kept secure and private with the use of randomly generated session keys and advanced encryption.
How do we achieve this?
Once a screen-sharing session has begun, Jayex and the customer are connected via Citrix Online's communication server. Randomly generated session keys are issued to both participants to ensure that only the designated parties are connected. During the session, all transferred information, including screen views, file-transfer data and identities, are encrypted, compressed, encoded and decoded using Citrix Online's technology. Encryption and decryption are from end to end, so data cannot be read during transit and can only be viewed with secure software. The technology used is TRUSTe compliant, and Citrix Online is aTruSecure SiteSecure-certified Company.
Importantly our customer can only initiate these screen-sharing sessions. During a session, customers can decline the start of screen sharing or screen viewing, decline the initial download or refuse receipt of a transferred file. At any time customers can the take control of the mouse and keyboard or end screen sharing altogether. Once a session has ended, Jayex can no longer connect to the customers’ computer. Any future requests generate new session keys and can only be initiated by the customer.
Do we see and keep any information ?
No information from site is ever downloaded or saved. When the customer requests an encryption key, the session must commence within 5 minutes and is provided by the Jayex support representative which means screen-sharing sessions have to be initiated by the customer, not a support representative.
Our support representative sees only what the customer can see (and most importantly) only what they permit to be viewed on their computer screen. Before our support representative views any screen, permission will be sought and we will request that all documents are closed. It is important that in the event of either a Jayex or approved contractor being on site where remote assist is being used, the customer verifies and monitors use at all times. At any stage during a support session, the customer can take control of their computer just by moving the mouse; this ensures the customer understands they are in charge at all times.
At the beginning of a screen-sharing session, the customer and the support representative are connected via a communication server. The screen data that is passed between the customer and Jayex during a session is highly compressed using proprietary technology that can be viewed only with Citrix supplied “GoToAssist” software. This data is encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant. After the session has ended, Jayex can no longer see the remote screen or access any remote computer unless the customer makes another explicit request for support.
Jayex and Citrix are as concerned as you are about this issue, so regular virus checks and updates are conducted. This helps us maintain our technology at the highest standard to ensure superior quality service. The warning message you might see on your screen is a default message displayed by your browser when you download executable files.
If you do not want to continue to be contacted by Jayex Technology Limited, please write to:
Data Protection Department,
13 Sovereign Park, Coronation Road,
Park Royal, London NW10 7QP.
To ensure full compliance and protection of data, please email your Jayex support representative by sending a reply to their email to you before a support session. Please note this agreement is only in force for one remote session.
- Category: Uncategorised
If you have any questions or require further information on LED/LCD displays, Queue Systems, Forex Boards, Video Screens, Video walls and related products and accessories please feel free to contact us.
You can telephone, fax, write or arrange to visit our offices using the details below:
|LED Signs Division
Jayex Technology Limited
13 Sovereign Business Park
London NW10 7QP
|Map: download map
Telephone: +44 (0)20 8838 6222
Fax: +44 (0)20 8838 3222
Or complete our enquiry form below.
Support & Service
- Category: Uncategorised
We have many years of experience installing and supporting systems incorporating display hardware and application software.
LED Signs International is our specialist division for LED and LCD displays.
Headquartered in London, we specialise in advanced LED and LCD information display systems along with queue management systems. We have our own in-house R&D department where our software engineers are constantly working to develop world leading solutions for our customers.
We offer a personal service to all our customers with designated Account Managers that provide consultation and advice.
Also visit our specialist Healthcare site www.jayex.com
All images on our website are actual installations from our customer base.
Company registered in England No. 5569302
Terms & Conditions
Terms & Conditions Of Sale
The Jayex Quotation (once accepted by the Customer) and these Terms & Conditions constitute the Agreement between Jayex Technology Limited (JTL) and the Customer. The terms on the Quotation will take precedence over these Terms and Conditions.
These terms and conditions shall apply to all tenders, quotations and orders accepted by JTL to the exclusion of any other terms and conditions whether or not the same are endorsed upon, delivered with or referred to in any purchase order or other document delivered by the customer. A variation of these Terms and Conditions is valid only if it is in writing and signed by a director of JTL.
Products are subject to continuous technical development. The Customer should obtain confirmation in writing of any specifications that are important to their needs. Claims by the Customer based on failure to correspond with specification should be notified in writing within 7 days from the date of delivery else the Customer will not be entitled to reject the goods and will be bound to pay JTL as due. Where any claim is valid JTL will replace the goods or at its sole discretion refund the price and JTL shall have no further liability. No employee or Agent of JTL is entitled to make representations as to the goods unless confirmed by JTL in writing.
Delivery of Equipment will be made to the threshold of the delivery address. The courier is not insured to deliver, or place Equipment inside the Customer’s premises. Disposal of packaging material is the responsibility of the Customer.
Damage, Shortage or Loss in Transit
JTL accepts responsibility for damage, shortage or loss in transit if the Customer notifies the same to JTL within 3 days of receipt. Loss or damage suffered by the Customer, which is directly attributable to such part, or late or non-delivery shall be limited to the value of the Equipment not delivered. All deliveries of Equipment must be signed for and if damaged must be marked damaged on the courier’s delivery note.
JTL Customer Service Advisors will issue a Returns Note (RN) and arrange delivery of the replacement and collect the damaged Equipment. All associated items, CDs, cables and publications must be included in the packaging. JTL may charge for missing items.
Title & Risk
Risk will pass to Customer when goods have been delivered to the Customer or the Customer has been notified that the goods are ready for collection. Title will remain with JTL until full payment is received by JTL. Until such time, JTL can require the Customer to return the goods, failing which JTL is entitled to enter upon any premises to re-possess the goods.
JTL warrants that the goods will be free from defects in material and workmanship for a period of 12 months from their date of delivery. All other liabilities express or implied are hereby excluded, for example defects arising from fair wear and tear, abnormal operating conditions, failure to follow JTL's instructions (oral or in writing), misuse, alteration, or repair without JTL's approval. The Customer shall contact JTL to obtain authority for service under warranty. The goods must then be returned carriage paid in satisfactory packaging at the Customer's risk. JTL will at its option repair or replace the goods and return carriage paid to the Customer.
JTL will respond and provide support as per the Service Level Agreement (SLA). Any onsite service requested by the Customer is chargeable unless an on-site service contract is in place. JTL shall be under no liability if the total price of the goods has not been paid by the due date for payment.
The Quotation will specify:
The Covered Software
The Initial Licence fee
The Annual Support Licence Fee.
JTL grants to the Customer a non-exclusive licence to use the Covered Software in accordance with these Terms & Conditions and not further or otherwise. The Customer undertakes not to translate, disassemble, decompile, reverse engineer, adapt, vary or modify, rent, lease, sub-license, assign, transfer or distribute the Covered Software.
Intellectual Property Rights
The Covered Software and all Intellectual Property Rights of whatever nature in the Covered Software are and shall remain the property of JTL and the Customer agrees to immediately notify JTL if it becomes aware of any infringement or any unauthorised use of the Covered Software by any person. JTL agrees to indemnify the Customer against all actions arising from any actual or alleged infringement of Intellectual Property Rights arising from the Customer's use of the Covered Software provided such use is in accordance with these Terms & Conditions and that the Customer promptly notifies JTL in writing of any such allegation.
JTL warrants that the Covered Software functions substantially in accordance with the Specifications.
JTL shall provide The Customer with copies of bug fixes and interim releases of the Covered software which it generally distributes as maintenance releases. JTL does not warrant that the Customer's use of the Covered Software will be uninterrupted or error free. Except as stated above JTL excludes all other express or implied warranties. JTL will respond and provide support as per the Service Level Agreement (SLA).
Customers for whom the software application is critical to their business may enter into an Escrow Agreement with JTL at extra cost. JTL will then periodically lodge software source code at NCC, Manchester which the customer can access in the event of an Escrow event.
Where this is included in the Quotation, JTL will use vetted and trained installation contractors to mount equipment and connect to power and data points.
The Customer shall prepare the area of installation for the Equipment and provide free access to the location and to any services or facilities that may be required to install the Equipment. Where the same has not been provided or JTL is prevented from carrying out delivery or installation at the pre-arranged day and time through no fault of JTL, JTL shall be entitled to charge for additional costs. The Customer undertakes to obtain any permissions required from landlords, local authorities, etc. in relation to the installation and use of the goods. Installation engineers must not be left unaccompanied. Customer staff must always be available for security reasons, and queries. Engineers who visit and work in customer premises will comply with current legislation.
JTL engineers will set up, test and leave system operational if this is included in the Quotation.
JTL trainers will train an agreed number of staff where this is included in the Quotation. Further and future training modules are available at additional cost.
4. After Sales
Unless specified otherwise in the Quotation a standard Hardware Warranty applies as mentioned in Section 1 for the 1st year. For subsequent years the Customer is offered extended software and hardware support as follows:
An annual software licence is payable that entitles the customer to continued use of the Covered Software. This entitles the Customer to telephone and web support as well as bug fixes.
Extended Hardware Warranties
Customers can take a Comprehensive Extended Warranty where JTL will send an engineer to site to repair or replace equipment. All parts and labour is included.
Service outside Warranty
If a customer has not taken an extended warranty, JTL will quote for repair parts, labour and or engineer visit.
Price and payment
Unless otherwise stated the price of goods is ex-works with the standard 1st year warranty. Payment is to be made when due. However If the Customer fails to make payment of any part when then without prejudice to any other rights, JTL shall be entitled to demand the balance immediately (irrespective of any earlier arrangements) and charge the Customer interest (both before and after judgement) at 2% p.m. until payment is made (part of a month treated as a full month for calculating interest).
Orders may not be cancelled by the Customer without the acceptance in writing of JTL and on the terms that the Customer will indemnify JTL in full against all loss (including loss of profit), damages, and expenses as a result of cancellation.
Any delivery dates quoted are estimated and JTL shall not be liable for any delay in delivery howsoever caused. Time of delivery shall not be of the essence. If after notification that goods are ready for collection the Customer fails to collect within a reasonable time the JTL may charge for storage or sell the goods if possible at the best price readily obtainable (after deducting storage and selling costs) and seek the difference from the Customer. If we are not able to deliver or meet the timescales we will inform you as soon as possible so that alternate arrangements can be made.
JTL will comply with the Data Protection Act. Registered no. is Z1221461
Liability of JTL
Except in respect of death or personal injury caused by JTL's negligence, JTL shall not be liable to the Customer for any loss or damage whatsoever arising directly or indirectly in connection with this Agreement, the Equipment, its uses or otherwise. JTL expressly excludes liability for consequential loss or damage, whether or not the Equipment is in JTL’s custody or control, or for loss or profit, business revenue, goodwill or anticipated savings. In the event that any exclusion of liability contained in this Agreement shall be held invalid for any reason, JTL will only be liable for loss or damage limited to the price paid.
Insolvency of Customer
If the Customer makes any voluntary arrangement with its creditors or becomes subject to an administrative order, becomes bankrupt or goes into liquidation, or JTL reasonably apprehends such an event and notifies the Customer accordingly, then JTL shall be entitled to cancel the contract without any liability to the Customer and seek to recover damages. If goods have been delivered and monies are owing then payment will become immediately due notwithstanding any previous arrangement.
This agreement is personal to the Customer who may not assign this agreement nor any rights, or obligations under it without the prior written approval of JTL.
This Agreement sets forth the entire understanding and agreement between the parties as to the subject matter hereof and supersedes all prior agreements, understandings, commitments, writing and discussions. Neither party shall be bound by any condition or representation with respect to such subject matter, other than as expressly provided in this Agreement or as duly set forth in writing signed by duly authorised representation of each party on or subsequent to the date of this Agreement.
The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of the remaining provisions of the Agreement.
No delay or omission by either party in exercising any right under this Agreement will operate as a waiver of that or any other right.
Neither party shall be liable to the other party for any delay or failure to perform any of its obligations under this agreement if the delay or failure results from events or circumstances outside its reasonable control, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party in writing of the nature and extent of such events. If such circumstances continue for a continuous period of more than 28 days, either party may terminate this agreement by written notice to the other party.
This Agreement is governed by and will be construed under and in accordance with the laws of England.
Website Terms & Conditions
The term "www.jayex.com" or "us" or "we" refers to the owner of the website whose registered office is:
Jayex Technology Limited
13 Sovereign Business Park
London NW10 7QP
The term "you" refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without www.jayex.com's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.